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Privacy Policy and SMS Terms of Service

INTEGRATE ("we," "our," or "us") is committed to safeguarding your privacy and ensuring the protection of your personal health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, and protect the information you provide when you opt to receive text messages from us.

1. Information We Collect

When you opt-in to receive text messages from INTEGRATE, we may collect the following information:

  • Personal Information: Your name, phone number, and any other contact information you provide.

  • Protected Health Information (PHI): Any health-related information you share with us, such as appointment details, medical conditions, or treatment instructions.

  • Communication Data: The content of text messages you send and receive, including appointment reminders, medical updates, and other information related to your healthcare.

2. How We Use Your Information

We use the information we collect to provide healthcare-related services, including:

  • Sending appointment reminders and confirmations.

  • Providing medical updates, instructions, and health-related notifications.

  • Communicating with you about treatment plans, billing, and administrative matters.

  • Responding to inquiries and support requests.

Your PHI will only be used for the purposes of providing healthcare services and will not be shared for any marketing or non-healthcare-related purposes, in compliance with HIPAA regulations.

3. Text Messaging Consent

By providing your phone number and opting in to receive text messages, you consent to receive communication from INTEGRATE via SMS (text messages). These messages will relate to your medical care, including appointment reminders, treatment updates, and other essential health-related communications.

You acknowledge that while we implement security measures to protect your PHI, text message communication is not a completely secure method of transmission. If you are concerned about privacy, we encourage you to contact our office via alternative communication methods.

4. Data Security

INTEGRATE takes reasonable steps to protect your PHI, including using secure communication methods for text messaging. However, please be aware that text messages may not be encrypted and could potentially be intercepted. If you prefer, you may opt for alternative communication methods, such as phone calls or secure patient portals. We will never send PHI to you through text.

5. Opting Out

You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from INTEGRATE. Alternatively, you may contact our office at [Insert Phone Number] to request that your phone number be removed from our text messaging list. If you opt out, we will no longer send you non-essential text communications related to your healthcare.

6. Third-Party Service Providers

We may use third-party service providers to facilitate the delivery of text messages. These service providers are HIPAA-compliant and are contractually obligated to protect your PHI and use it solely for the purpose of sending text messages on our behalf. We do not share or sell your PHI to third parties for marketing purposes.

7. Sharing of Your Information

We will not share your PHI with third parties unless it is necessary for the provision of healthcare services or as required by law. This may include sharing PHI with other healthcare providers, insurance companies, or government agencies when authorized or required by law.

8. Your Rights Under HIPAA

Under HIPAA, you have the right to:

  • Access and request copies of your PHI.

  • Request corrections to your PHI if it is inaccurate or incomplete.

  • Request restrictions on how your PHI is used and disclosed.

  • Receive a copy of this Privacy Policy and the Notice of Privacy Practices.

If you wish to exercise any of these rights, please contact our office at [Insert Phone Number].

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service providers. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your PHI, please contact us at:

INTEGRATE
2 Marshland Road Hilton Head, SC 29926
843-681-8260
frontdesk@integratehhi.com

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SMS Terms of Service:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Integrate. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.integratehhi.com/general-4. Message HELP for help. Reply STOP to any message to opt out.

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